FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What materials are your water bottles made from?
Our bottles are made from high-quality food-grade 18/8 stainless steel with double-wall vacuum insulation. They are BPA-free, non-toxic, and built to last.
6. How long do your bottles keep drinks cold or hot?
Most models keep drinks cold for up to 24 hours and hot for up to 12 hours, depending on size and external conditions. Performance details are listed on each product page.
7. Are the bottles leak-proof?
Yes. All Hydrovora bottles feature secure, leak-proof lids designed for everyday carry and active use.
8. Are the bottles dishwasher safe?
Most bottles are top-rack dishwasher safe. We recommend hand-washing the lid to maintain the best seal and performance.
9. What sizes do you offer?
We offer large-capacity bottles ranging from 32oz to 128oz (1 gallon), perfect for all-day hydration, gym sessions, hiking, and travel.
10. Do the bottles fit in car cup holders?
Many of our standard and slim models are designed to fit most car cup holders. Please check the product specifications for exact dimensions.
11. Are the bottles suitable for outdoor activities?
Yes. Our insulated bottles are built tough with durable exteriors, making them ideal for hiking, sports, camping, and travel.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my bottle arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.